Refund policy

Returns:

We understand that returns may occasionally be necessary. Returns are eligible for store credit only and must be initiated within 30 days of the date you received your order.

You may return your order by mail or, once available, in person at our storefront. Please note that our storefront is not currently open for regular shopping and is presently being used as a pickup location for online orders. If you choose to return an item in person, please contact us first at 573-433-6862 to confirm that someone will be available to assist you at 501 N. Olive St Rolla, MO 65401.

For returns sent by mail, the package must be postmarked within 30 days of the date you received your order. Return shipping costs are the responsibility of the customer.

As a courtesy, please contact us at 573-433-6862 before returning your item(s). This helps us watch for your return and process it more quickly. Please include your order number with your return.

Once your return is received and inspected, approved returns will be issued as store credit through your Copperheads customer account. Store credit will not be refunded to your original payment method and has no cash value. Your available store credit can be viewed through your customer account and applied toward a future Copperheads purchase at checkout.

All sale items are FINAL SALE and may not be returned.

Exchanges:

We understand that ordering clothing online can make it difficult to choose the right size or style. Exchanges are available only for the same item in a different variant, such as a different size or color.

Exchanges must be requested within 30 days of the date you received your order. Exchanges may be completed by mail or, once available, in person at our storefront. Because our storefront is not currently open for regular shopping, please contact us at 573-433-6862 before visiting to confirm that someone will be available to assist you at 501 N. Olive St Rolla, MO 65401.

Due to limited inventory, we may not be able to exchange an item for the exact size or color you need. We recommend placing a new order for the desired variant and returning the original item according to the return instructions above.

We will process your exchange as soon as possible and contact you during the transaction. Customers are responsible for any applicable shipping costs.

All sale items are FINAL SALE and may not be exchanged.

Cancellations:

Once an order has been submitted, cancellations are not permitted.